Direct Debit Payment

The City of Glenwood Springs offers an "automatic" direct debit payment option, at no additional charge, for the account types listed below.

To Setup Direct Debit Payments:

For water/sewer, electric, or existing downtown trash accounts -  

Customers may establish or modify direct debit (automatic) payments in the City's online customer portal, as outlined below.  You will need an email address and your account and customer numbers from your utility bill for each account you want to link.  Customers may link multiple accounts under the same profile.

  1. Go to and Select Customer Self Service.
  2. At the bottom of the next screen, where it says, “Don’t have an account?”, select “Sign up”.
  3. Enter email address, set a password, and enter your name, then select “Sign up”.
  4. You will receive a verification email from Community Access Identity <>.
  5. Select “Activate account” in the verification email.
  6. Login using the email and password set on the previous setup page.

For landfill accounts - Landfill ACH Authorization Form

Submit the form and a voided check (or image of one) via e-mail to  or postal mail to: City of Glenwood Springs, PO Box 458, Glenwood Springs, CO 81602. 

Accounts will be paid via direct debit in the month following submission of the authorization form and voided check.  Customers will continue to receive regular monthly bills as usual, with the date of the debit indicated on the bill.

If your account has insufficient funds when the debit hits the account, a non-sufficient funds charge will be assessed as it would if paid by check on an account with non-sufficient funds.

Written notification is required for cancellation of direct debit payments.

  1. Finance Department

    Physical Address
    101 West 8th Street
    1st Floor of City Hall
    Glenwood Springs, CO 81601

    Mailing Address
    PO Box 458
    Glenwood Springs, CO 81602

    Fax: 970-945-2597