How will residents get new services?
  • Information on how and when residents can sign up for the new service will be posted on the City’s website and distributed in monthly utility bills next year – information will be provided in both English and Spanish
  • Residents will be able to sign up in person, by phone or online – English- and Spanish-speaking staff will be available for those who need extra assistance
  • Residents will be able to change their service levels once the program is rolled out
  • City staff will be dedicated to operations going forward and will be available to address service complaints, change cart sizes and answer questions
  • Billing will be a monthly utility bill from the city, similar to water and electric bills

Show All Answers

1. Who does the PAYT program include?
2. Why is PAYT being implemented now?
3. What is the anticipated timeline on this process?
4. How will residents get new services?
5. What if I don’t sign up for service?
6. What is the plan for carts?
7. What is the pricing for carts?
8. What if I already have a wildlife resistant container?
9. How will billing for the new system work?
10. What if I take my trash to the Recycle Center/landfill/other and don’t need service?
11. What if I don’t want to recycle?
12. Can I opt out?
13. What if I have a problem with my cart?
14. Can I still get food waste and yard waste collected?
15. What happens if I put trash in my recycling cart?
16. What if I have more trash than fits in my cart?
17. Does PAYT include curbside organics (compostables) collection?
18. Non-eligible Service Addresses for PAYT
19. What do I do with yard waste?
20. What can be recycled in the curbside carts?