How will residents get new services?
  • Information on how and when residents can sign up for the new service will be posted on the City’s website and distributed in monthly utility bills next year – information will be provided in both English and Spanish
  • Residents will be able to sign up in person, by phone or online – English- and Spanish-speaking staff will be available for those who need extra assistance
  • Residents will be able to change their service levels once the program is rolled out
  • City staff will be dedicated to operations going forward and will be available to address service complaints, change cart sizes and answer questions
  • Billing will be a monthly utility bill from the city, similar to water and electric bills

Show All Answers

1. The latch on my new wildlife-resistant cart isn't working.
2. What can be recycled in the curbside carts?
3. What happens if I put trash in my recycling cart?
4. What if I have more trash than fits in my cart?
5. How will billing for the new system work?
6. What is the pricing for carts?
7. What if I have a problem with my cart?
8. Who does the PAYT program include?
9. Why is PAYT being implemented now?
10. How will residents get new services?
11. What if I don’t sign up for service?
12. What is the plan for carts?
13. What if I already have a wildlife resistant container?
14. What if I take my trash to the Recycle Center/landfill/other and don’t need service?
15. Can I still get food waste and yard waste collected?
16. Does PAYT include curbside organics (compostables) collection?
17. Non-eligible Service Addresses for PAYT
18. What do I do with yard waste?
19. What if I don’t want to recycle?
20. Can I opt out?